The industrial age was all about factories, churning out more and more of the same stuff. The industrial age was all about faceless conglomerates, individuality was frowned upon. The industrial age was all about repetitive work, the cheaper the better. But the industrial age is now starting to fade away. We are now on the

What do these three recent news headlines have in common? ‘Facebook stalker sacked over sick campaign against colleague’ , ‘Director quits after 24 hours following anti-Islam tweet’, ‘Profits crash after angry customer’s complaint goes viral’. All three highlight what has become arguably the greatest risk to a firm’s reputation, that posed by social media. Whether

As a sports journalist for the past two decades, I have been in attendance at some of the most exciting moments in sporting history. I was in the crowd at the Atlanta Olympic Games in the summer of 1996 when the legendary straight-backed sprinter Michael Johnson broked the 200metres world record with an incredible time